Support

Captures from the record button are transcribed on your iPhone by Apple's speech recognition, which is sensitive to background noise and to the language setting. If you speak Spanish, open Profile, Preferences, Voice language and choose Español.

For names, slang or jargon that keep coming out wrong, add them to your Library (Profile, Library in the app, or Library on the web dashboard). Every transcription step uses that list, and a replacement can turn something it keeps mishearing into the spelling you want.

Cortex sorts each capture into a task, idea or note by reading what you said, and sometimes gets it wrong. Tap any note in your Inbox to change its category, priority or text.

Action Button and Shortcut recordings are transcribed and filed the next time you open the app, so they can take a moment to show up. Open Cortex and give it a few seconds. Without a connection they are transcribed on your iPhone instead.

If it still isn't there, check that the Shortcut is still assigned in Settings, Action Button on your iPhone.

Go to the web login and choose Forgot password?. We will email you a reset link. Use the email address you signed up with.

Sign in with Apple isn't available on the web dashboard yet, only on iPhone. Your notes are safe and still sync. Email us if this is blocking you.

Make sure you're signed in to the same account on both. Captures save instantly on your device even with no signal and sync once you're back online, so a note made offline appears elsewhere after the capturing device reconnects.

On the web dashboard, open Settings, Your name. In the app, open Profile, Account. A name set in the app takes priority on that phone.

Profile, Account, Delete account. This permanently removes your notes, habits and check-ins from our servers along with the account itself, and cannot be undone. It does not cancel an active subscription, so cancel that through Apple as described below.

Subscriptions are billed by Apple, not by us. Manage or cancel any time in Settings, Apple ID, Subscriptions on your iPhone, or from Profile, Premium, Manage subscription in the app.

Refund requests go through Apple's refund page. We can't issue refunds for App Store purchases ourselves.

Sign in, then go to Profile, Premium, Restore purchases. You will not be charged again.